Discover a Career with Britton Waterworks Plumbing LLC

Discover a Career with Britton Waterworks Plumbing LLC
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Plumbing Service Coordinator / Dispatcher

We are seeking a dependable, organized, and customer-focused Customer Service Representative/Dispatcher who takes pride in delivering exceptional customer service while supporting a fast-paced service team.

If you enjoy helping customers, thrive in a busy office environment, and are passionate about organization and teamwork, we'd love to hear from you.

Primary Responsibilities

  • Answer inbound customer calls professionally and courteously.
  • Schedule service appointments using dispatching software.
  • Dispatch plumbing technicians and coordinate daily work orders.
  • Monitor technician schedules and assist with route optimization.
  • Route incoming calls and messages to the appropriate team members.
  • Prepare and process customer invoices.
  • Assist with light Accounts Receivable (A/R) and Accounts Payable (A/P).
  • Perform accurate data entry and maintain customer records.
  • Communicate effectively with customers, technicians, vendors, and management.
  • Provide outstanding customer service while maintaining professionalism during high-volume periods.


Qualifications

Required

  • Experience in a construction, plumbing, HVAC, electrical, restoration, or other service industry.
  • Experience with Housecall Pro or similar field service management software such as ServiceTitan, Service Fusion, or FieldEdge.
  • Excellent verbal and written communication skills.
  • Strong customer service and problem-solving abilities.
  • Exceptional organizational skills with strong attention to detail.
  • Ability to prioritize multiple tasks in a fast-paced environment.
  • Proficient typing skills (minimum 30 WPM).
  • Proficient in Microsoft Word, Excel, and Outlook.
  • Comfortable learning and utilizing modern technology and cloud-based software.
  • Reliable, dependable, and able to work independently while contributing to a team environment.


Schedule

  • Monday-Friday
  • 8:00 AM - 5:00 PM
  • Alternating Saturdays may be required.


Compensation

  • Hourly Pay: Competitive and based on experience.


Why Join Britton WaterWorks Plumbing?

At Britton WaterWorks Plumbing, we believe our team is our greatest asset. We foster a professional, supportive environment where quality workmanship, accountability, and exceptional customer service are our top priorities. If you're looking for an opportunity to grow with a company that values integrity, teamwork, and excellence, we'd love to meet you.

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